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trtWhats
AI chatbot

A WhatsApp chatbot that answers from your information, not the internet

The AI assistant answers customer questions from the knowledge base you upload: product sheets, FAQs, delivery and return terms. It understands Darija, Arabic, French and English and replies in the customer's language. When it cannot find the answer, or the customer asks for a person, it hands the conversation to your team.

Try the assistant on your documentsSee pricing

What your customer receives

Hello {customer_name}, I am the assistant for {business_name}. According to the {product_name} product sheet, delivery to {city} takes {delivery_days} working days and returns are accepted within {return_days} days. Would you like me to connect you with a team member?

Why it matters

  • Replies in the customer's language

    Customers write in Darija, Arabic, French or English and the assistant answers in the same language, without you preparing a version per language.

  • Answers drawn from your documents

    Every reply is grounded in what you uploaded to the knowledge base. The assistant does not invent prices or terms that are not in your documents.

  • Human hand-off at the right moment

    If a question is out of scope or the customer asks for a person, the conversation moves to the shared inbox with its full context.

  • Available outside working hours

    Recurring questions about prices, delivery and opening hours get answered at night and on weekends; in the morning the team finds only the conversations that need them.

  • A clear reply quota per plan

    500 AI replies a month on Starter, 3,000 on Growth, 10,000 on Pro, 30,000 on Business and 100,000 on Enterprise. The chatbot is included in every plan.

How it works

  1. 01

    Upload your knowledge

    Add your PDFs, product sheets and FAQs to the knowledge base. These documents are the only source the assistant answers from.

  2. 02

    Set the tone and hand-off rules

    Choose the assistant's name and tone, then the cases where it must hand over: an explicit request from the customer, a question with no answer, or a complaint.

  3. 03

    It receives and replies

    When a customer messages you on WhatsApp, the assistant reads the question, searches the knowledge base and replies inside the 24-hour customer service window.

  4. 04

    Your team picks up the rest

    Handed-over conversations appear in the shared inbox with a summary of the exchange, and a team member continues where the assistant stopped.

Where it fits

  • E-commerce

    A customer asks in Darija whether an item comes in size L; the assistant answers from the product sheet with the listed sizes and the delivery and return terms.

  • Clinic or medical practice

    The assistant gives opening hours, specialities and the documents to bring, and hands every appointment request or medical question to reception.

  • Restaurant

    Today's menu, prices and delivery area come from a single PDF; the orders themselves are passed to the team to confirm.

  • Services (insurance, telecom, training)

    Questions about offers, terms and fees are answered from the official documents; complaints are handed to the person in charge.

Works with

Questions about this feature

Yes. It understands messages written in Darija and replies in Darija, alongside Modern Standard Arabic, French and English. The content of every answer still comes from your knowledge base.

Related features

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Let's build your next growth channel.

  • Free 20-minute consultation with a WhatsApp specialist
  • Number live in 24–72 hours once documents are ready
  • Official Meta API with opt-in messaging and approved templates
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