WhatsApp for dealers and garages

A dealership and a garage revolve around appointments and spare parts. The customer books a service or repair, the workshop diagnoses and proposes a quote, then orders a part that may take days. When all of this is managed by phone, one absent customer leaves the lift empty, and another waits because they do not know their part has arrived. trtWhats connects the workshop's diary and system to WhatsApp: the customer gets an instant appointment confirmation, then a reminder 24 hours ahead from your business number, in its name. Missed appointments fall, and lifts and mechanics stay busy with confirmed work instead of waiting for someone who will not turn up.

The quote and its approval are a major stopping point. After diagnosis, the mechanic needs the customer's approval before starting, and waiting for that approval by phone freezes the workshop. trtWhats sends the quote or invoice as a PDF on WhatsApp; the customer approves with a single reply and work starts at once. When the ordered part arrives, a notification announces its availability and proposes a fitting date; with the work done, the customer is told the vehicle is ready, with the amount and pickup hours. These messages are utility templates, because they are tied to an appointment or ongoing service, and therefore cheaper than marketing.

Periodic maintenance is a recurring revenue source that is often lost. trtWhats can send an alert as periodic maintenance approaches — an oil change or a scheduled service — suggesting a new appointment; but this alert is a marketing template under Meta and requires opt-in naming your business and WhatsApp, so it goes only to customers who consented. Quotes and invoices are issued in Morocco in a format aligned with the DGI's e-facture regime, and in Saudi Arabia in a format meeting the requirements of ZATCA phase 2. When a customer replies to a message, the conversation opens in a shared inbox, with assignment and tags, followed by reception and the parts desk without loss. Meta's per-message fees stay on your Meta account with no markup from trtWhats.

Setup is straightforward. Once your documents are ready the number goes live in 24 to 72 hours, and Meta's business verification takes one to five working days. A garage already using the WhatsApp Business app on its number can often keep it through Meta's coexistence mode, so nothing changes for regular customers. The Pro plan adds a second number and WhatsApp calling with IVR for the service-desk line, and Business supports more numbers for a group with several branches. The AI flow builder turns a plain-language description of your booking process into a branching flow, no developer required, and the chatbot answers in Darija as well as Arabic, French and English. Customer and vehicle data is processed on our own servers in the EU, in line with Morocco's law 09-08 (CNDP), with a data-processing agreement on request, and trtWhats never marks up Meta's per-message fees.