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trtWhats
Order notifications

Order notifications on WhatsApp

Every order event in your store — confirmed, paid, shipped, delivered — becomes a WhatsApp message to your customer, sent from your own business number. trtWhats connects to Salla, Zid, WooCommerce, Shopify, Odoo or your own system, fills an approved utility template and sends it automatically. You see delivery and read status in the shared inbox.

Set up order notificationsSee pricing

What your customer receives

Hello {customer_name}, your order {order_id} from {store_name} is confirmed. Total: {amount} MAD, payment on delivery. Estimated delivery: {delivery_date}. Track your parcel here: {tracking_url}. Reply to this message if anything needs changing.

Why it matters

  • Fewer 'where is my order' calls

    Customers get the status before they ask. Confirmation, shipping and delivery messages reach them on WhatsApp, where they already read their messages.

  • Sent from your own number

    Messages go out from your business number on Meta's official Cloud API, with your business name, so customers recognise who is writing.

  • Utility templates, lower cost

    Order updates use Meta's utility category, priced below marketing. Inside an open 24-hour window they are free until 30 September 2026.

  • Arabic, French and English

    Send each customer the language of their order. Templates are managed per language in one place and submitted to Meta from the platform.

  • Replies land in the inbox

    When a customer answers a notification, the conversation opens in the shared inbox for your team, with tags and assignment to an agent.

  • No markup on Meta fees

    You pay Meta's per-message fee directly to Meta. trtWhats never marks it up, and platform-side conversations are unlimited on every plan.

How it works

  1. 01

    Connect your store

    Link Salla, Zid, WooCommerce or Shopify in a few clicks (Odoo on the Pro plan; REST API and webhooks for custom systems). Order events start flowing to trtWhats.

  2. 02

    Choose events and templates

    Pick which events send a message: order confirmed, payment received, shipped, out for delivery, delivered. Each event maps to a utility template with variables such as {order_id} and {tracking_url}.

  3. 03

    Submit templates to Meta

    We check the wording before submission: no marketing language, a sample value for every variable, no shortened URLs, no variable at the start or end of the text. Approval usually takes minutes, at most 24 hours.

  4. 04

    Messages go out automatically

    When the event fires, trtWhats fills the template and sends it to opted-in customers. Sent, delivered, read and replied status show in the inbox and via webhooks.

Where it fits

  • E-commerce

    A fashion store on WooCommerce sends confirmation, shipping and delivery messages; a customer who wants a different size replies directly and reaches a human agent.

  • Restaurants and food delivery

    Order received, being prepared, rider on the way. Customers stop calling the counter, and staff answer only the real questions.

  • Pharmacies and parapharmacies

    Prescription order ready for pickup, with the reference number and opening hours; the customer confirms with a single reply.

  • B2B distribution

    Delivery note number and expected delivery slot sent from Odoo to the buyer's WhatsApp, so the warehouse knows when to expect the truck.

Works with

Questions about this feature

Salla, Zid, WooCommerce and Shopify connect natively (WooCommerce and Shopify from Starter, Salla and Zid from Growth). Odoo is available on Pro. Any other system can send its events through the REST API and webhooks.

Related features

trtWhats

Let's build your next growth channel.

  • Free 20-minute consultation with a WhatsApp specialist
  • Number live in 24–72 hours once documents are ready
  • Official Meta API with opt-in messaging and approved templates
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