WhatsApp for training centres and schools

A training centre or private school runs on a repeating cycle: attract interested learners, confirm enrolment, organise cohorts and classes, share materials, then collect fees. When that communication is spread across calls and ordinary WhatsApp groups, the prospect who is not followed up drifts away, materials get mixed up, and parents learn about any change late. trtWhats connects the centre's system or enrolment platform to WhatsApp: the learner gets an instant confirmation with the cohort, first-class date and course fee, and class reminders then go out automatically from the centre's professional number, in its name. The scattered enquiry becomes a clear path where the learner and parent know what comes next at every step.

Teaching materials are what gets lost most in ordinary WhatsApp groups, where files disappear under dozens of messages. trtWhats relies on the centre's knowledge base: a learner asks for a document, summary or link and gets the right answer at once, and the chatbot handles recurring questions about the timetable, fees or admission conditions from the centre's own content, handing special cases to a human. When a new cohort opens or a timetable changes, a broadcast goes to subscribers who opted in beforehand. These broadcasts are marketing templates under Meta and require opt-in naming the centre and WhatsApp, while class and fee reminders stay as utility templates, cheaper because they are tied to an existing enrolment.

Fees are often paid in instalments, and chasing them by phone is awkward for both admin and family. trtWhats sends a polite reminder of the amount and reference before the due date, then a PDF receipt after payment; in Morocco, invoices are issued in a format aligned with the DGI's e-facture regime, and in Saudi Arabia in a format meeting the requirements of ZATCA phase 2. When someone replies to a message, about a class, an instalment or a certificate, the conversation opens in the shared inbox with assignment and tags, so several agents can follow without duplication or loss. Meta's per-message fees stay on your Meta account with no markup from trtWhats, with unlimited platform-side conversations on every plan.

Getting set up fits the enrolment cycle. Once documents are ready the number goes live in 24 to 72 hours, and Meta's business verification takes one to five working days, so a centre can be sending before a new intake opens. The Growth plan gives five seats and Pro ten, enough for teachers and administration to share one inbox with assignment, tags and SLAs. Opt-in is captured on the enrolment form, naming the centre and WhatsApp, and stored per contact — parent or adult learner — so cohort broadcasts stay compliant. The AI flow builder turns a plain-language description of admissions questions into a branching flow, and the chatbot answers in Darija as readily as in Arabic, French or English. Learner data, including minors', is processed on our own EU servers in line with Morocco's law 09-08 (CNDP), with a data-processing agreement on request.