WhatsApp for pest control and home services

A pest-control or home-services company coordinates mobile technicians across field appointments all day, and every job depends on the customer being present and the site being ready. When this is managed by phone, a customer is out or the technician finds a locked door, and a whole trip is wasted, with its time and cost. trtWhats connects the booking system or diary to WhatsApp: the customer gets the job confirmation with the date, time window and service, then a reminder before the appointment about what to prepare at home. When the technician sets off, a 'technician en route' notice gives their name, estimated arrival time and contact number, so the customer is ready and prepared, and failed trips fall clearly.

The quote and invoice are an integral part of field work. After inspection, the technician proposes a quote, and waiting for the customer's phone approval delays the work and ties up another call. trtWhats sends the quote or invoice as a PDF on WhatsApp; the customer approves with a single reply and the work starts. When the job is done, a summary of the work, aftercare instructions and any warranty period are sent. Invoices are issued in Morocco in a format aligned with the DGI's e-facture regime, and in Saudi Arabia in a format meeting the requirements of ZATCA phase 2. These messages — confirmation, reminder, notice and invoice — are utility templates, because they are tied to an appointment or ongoing service, and therefore cheaper than marketing.

Follow-up and warranty are the most commonly lost source of repeat work. Pest control often comes with a warranty over a set period, and many services need periodic intervention. trtWhats can send a reminder as the warranty end or next job approaches, suggesting a new booking; but this reminder is a marketing template under Meta and requires opt-in naming your business and WhatsApp, so it goes only to customers who consented. When a customer replies to a message, to move an appointment or report a problem that returned, the conversation opens in a shared inbox, with assignment and tags, followed by the office and technicians so no message is lost on a personal phone. Meta's per-message fees stay on your Meta account with no markup from trtWhats.

You can start at the size you are. A sole trader who is not yet registered can begin in QR-linked mode, then move to the official Cloud API once papers are ready — at which point the number goes live in 24 to 72 hours and Meta's business verification takes one to five working days. A firm already using the WhatsApp Business app on its number can keep it through coexistence mode. Seats let the office and technicians share one inbox with assignment, tags and SLAs, Pro adds a second number and WhatsApp calling with IVR, and the AI flow builder maps your intake questions into a branching flow without code. The chatbot answers in Darija, Arabic, French and English, customer data is processed on our own EU servers in line with Morocco's law 09-08 (CNDP) with a data-processing agreement on request, and Meta's per-message fees are never marked up by trtWhats.