Knowledge base: what you upload is what the assistant answers
The knowledge base is where you put what your AI assistant needs to know: product sheets, price lists, FAQs, delivery and return terms. The assistant searches it for every question and cites the document it relied on. Your data is hosted on our own servers in the EU, processed in line with Morocco's law 09-08.
What your customer receives
Why it matters
Upload your documents as they are
PDFs, product sheets, FAQ documents: no need to retype content into forms, just upload the files you already use.
Every answer cites its source
The assistant names the document the answer came from, so your team can check in seconds what the customer was told and fix the document if needed.
One document, four languages
The assistant searches the same document and answers in Darija, Arabic, French or English depending on the customer's language.
Simple to keep current
A price or a condition changed? Upload the new version of the document and the assistant uses it for the next answers.
Capacity that fits your business
200,000 characters on Starter, 1 million on Growth, 5 million on Pro, 20 million on Business and 100 million on Enterprise. The knowledge base is included in every plan.
Your data stays in the EU
The knowledge base is hosted on our own servers in the EU, processed in line with law 09-08 (CNDP), with a data processing agreement (DPA) available on request.
How it works
- 01
Upload your documents
Add PDFs, product sheets and FAQs from the dashboard. Capacity is measured in characters according to your plan.
- 02
Content is indexed
Each document is split into searchable passages, and the document name and position of every passage are kept so the assistant can cite them.
- 03
The assistant answers and cites
For each question received on WhatsApp, the assistant pulls the closest passages, writes the answer in the customer's language and names the document it used.
- 04
You review and fill the gaps
Conversations handed to the team show you what the assistant could not find. Add the missing document or update the old one and it is used immediately.
Where it fits
E-commerce
A PDF catalogue, size guide and return policy; the assistant answers on fabric, size and delivery time and cites the relevant product sheet.
Clinic or medical laboratory
Test list, prices and preparation rules (fasting, for example) in one document; the assistant answers with the source and hands medical questions to the team.
School or training centre
Enrolment guide, fee schedule and programmes; the assistant answers parents in the evening and points to the page the information came from.
Real-estate agency
Project sheets, floor areas and financing terms; the assistant answers and hands viewing requests to the agent.
Works with
Questions about this feature
Related features
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Let's build your next growth channel.
- Free 20-minute consultation with a WhatsApp specialist
- Number live in 24–72 hours once documents are ready
- Official Meta API with opt-in messaging and approved templates