WhatsApp for hotels and riads

A hotel or riad in Morocco or the Gulf welcomes guests from different cultures and languages, and many of them prefer WhatsApp to a phone call or an email that is rarely read. trtWhats confirms the booking instantly with a message carrying the dates, room type, reference and cancellation policy, from the property's business number, in its name. Before arrival, practical information goes out: directions to the riad in the medina, check-in time, registration documents and airport-transfer options. Because these messages reach the guest where they actually read, the guest arrives prepared and last-minute calls to the front desk fall.

During the stay, guests ask questions in several languages and at all hours: breakfast times, the Wi-Fi network, the nearest cash machine, a nearby excursion. The chatbot answers these in each guest's language — Arabic, Darija, French or English — from the property's knowledge base, and hands special requests to a human agent without delay. Check-in and check-out coordination also happens on WhatsApp: the guest confirms their arrival time or asks for early check-in or late checkout with a single reply, which eases the front desk. All these conversations are managed in a shared inbox, with assignment and tags, followed together by reception and housekeeping, so no guest message is lost between phones.

After departure come two opportunities: the review and the return. trtWhats sends a thank-you and a review request with a link, which raises the number of ratings without pressuring the guest. As for offers — the hotel restaurant, an excursion, an airport transfer, a discount on a future stay — these are marketing templates under Meta, which require opt-in naming the property and WhatsApp, and so go only to guests who consented. Booking confirmation and arrival information, by contrast, stay as utility templates, cheaper because they are tied to an existing booking, and free inside an open 24-hour window until 30 September 2026. Meta's per-message fees stay on your Meta account with no markup from trtWhats, with unlimited platform-side conversations on every plan.

Setup fits the season. Once documents are ready the number goes live in 24 to 72 hours, and Meta's business verification takes one to five working days, so a property can be ready before high season. A group of riads can run several numbers on the Business plan, with seats for reception, the night desk and housekeeping sharing one inbox with assignment, tags and SLAs, while Pro adds WhatsApp calling with IVR for a concierge line. The AI flow builder turns a plain-language description of guest FAQs into a branching flow, and the chatbot answers in Darija, Arabic, French and English. Guest data is processed on our own servers in the EU, in line with Morocco's law 09-08 (CNDP), with a data-processing agreement on request — reassuring for international guests — and Meta's per-message fees are never marked up by trtWhats.