WhatsApp for your salon or spa

In a beauty salon or spa, the diary is the stock. An empty slot that has passed does not come back, and a client who was not nudged about her next session may not return for months. Most of those decisions already live on WhatsApp: booking, confirming, rebooking, asking about prices. trtWhats makes this organised instead of scattered across the manager's phone: an automated flow gathers the request (service, stylist, preferred time), the client receives a utility-template confirmation, followed by a reminder before the visit that protects the stylist's time and cuts no-shows — all from the salon's business number on Meta's official Cloud API.

Appointment confirmation and reminders are utility templates in Meta's system, because they inform about a transaction in progress; they cost less than marketing and stay free inside the open 24-hour window until 30 September 2026, then are billed at the market's utility rate from 1 October 2026. Rebooking prompts, last-minute fill offers and promotion of a new service, by contrast, are marketing messages: Meta therefore requires explicit prior opt-in naming your salon and WhatsApp before they are sent. trtWhats keeps consent status per client, which builds a genuine waitlist that has agreed to last-minute offers, and ensures a campaign only ever reaches those who actually chose it.

The power of this channel is timing. When a nearby slot is cancelled, one click broadcasts a 'today's opening' offer to the opted-in waitlist, and the slot that was about to be lost gets filled. When a session ends, a rebooking prompt is scheduled automatically at the right time for the service, lifting visit frequency with no manual work. Client replies land in a shared inbox with tags, assignment and internal notes, so a reschedule request does not get lost among messages, and the AI chatbot answers price, service and opening-hours questions from your knowledge base. Platform-side conversations are unlimited on every plan, and you pay Meta's per-message fee directly to Meta, with no markup from trtWhats.

Getting started is quick: once your documents are ready, the number is usually live in 24 to 72 hours, and Meta's business verification takes one to five working days. A single salon fits the Starter or Growth plan, while a chain can run multiple numbers on Pro and above, each with its own diary and team seats. A home-based or independent beautician not yet registered can start on a QR-linked number, and coexistence mode lets the front desk keep the WhatsApp Business app on the same number. The AI answers price and service questions in Darija, Arabic, French or English, in the client's own language. Sending limits per number step up as your quality rating stays healthy, from 250 unique users to 1K, 10K and beyond, which helps when offer campaigns scale.