Salla and WhatsApp Business integration
Salla is one of the leading e-commerce platforms in Saudi Arabia. The trtWhats integration installs from the Salla app store and forwards order and customer events to your trtWhats workspace. Each event can trigger a WhatsApp message, with no manual work from your team.
Available from the growth plan
What syncs
Real-time order notifications
Whenever an order is created or changes status in Salla, an approved WhatsApp template goes to the customer with the order number, amount and delivery status.
ZATCA-compliant e-invoice per paid order
For each paid order, trtWhats generates an XML and PDF/A-3 invoice with a QR code that meets ZATCA phase-2 requirements, then delivers it on WhatsApp.
Abandoned cart recovery
When a shopper leaves without completing checkout, a reminder is sent after the delay you set, with a link back to their cart.
Customer and contact sync
Every Salla customer becomes a trtWhats contact, tagged with their source and last order date, ready for segmented campaigns.
Order context in the shared inbox
Support agents see the customer's recent orders and their status next to the conversation, so they answer accurately without opening the Salla dashboard.
Setup steps
- 1
Install the trtWhats app from the Salla app store
From your Salla store dashboard, open the app store, install trtWhats and approve the requested permissions on orders and customers.
- 2
Link the store to your trtWhats account
You are redirected to trtWhats to choose the WhatsApp number that will serve this store. Several stores can be attached to the same account.
- 3
Enable events and map templates
Pick the events you want to act on (new order, shipped, cancelled and so on) and map each one to a Meta-approved WhatsApp template in the utility category.
- 4
Enter your invoicing details
Add your legal entity name and tax registration number so they appear on every generated invoice.
- 5
Run a test order
Place a test order in Salla and confirm that the notification and invoice arrive on a test WhatsApp number before going live.
Questions about this integration
Features you unlock
trtWhats
Let's build your next growth channel.
- Free 20-minute consultation with a WhatsApp specialist
- Number live in 24–72 hours once documents are ready
- Official Meta API with opt-in messaging and approved templates