Shopify and WhatsApp Business integration
Shopify is a hosted e-commerce platform that connects to outside services through apps and webhooks. trtWhats installs as an app on your store, receives order, payment and fulfilment events, and turns them into WhatsApp messages written for your customers in Morocco and the Gulf.
Available from the starter plan
What syncs
Confirmation as soon as payment lands
The moment Shopify records the payment, the customer receives a confirmation with the order number, amount and address, in Arabic, French or English depending on their language.
Delivery tracking and parcel number
When the order is fulfilled, a message carries the tracking number and carrier link, followed by a delivery update if the carrier reports one.
PDF invoice for every order
A PDF invoice is generated from the order and sent automatically. Compliant e-invoicing for Morocco and Saudi Arabia is available from the Growth plan.
Abandoned checkout recovery
trtWhats sends a reminder with a resume-checkout link to shoppers who started buying and did not finish. This requires the Growth plan.
Contacts ready for campaigns
Shopify customers are synced as contacts with their source and order total, so you can segment them later in broadcast campaigns.
Setup steps
- 1
Install the trtWhats app on your Shopify store
From the trtWhats dashboard, choose 'Shopify', enter your store address, then approve the app installation and its permissions on orders and customers.
- 2
Pick the WhatsApp number and language
Select the number that will serve this store and the default message language, or let the language follow the customer's own setting.
- 3
Map events to approved templates
For each event (paid, fulfilled, cancelled and so on), choose a Meta-approved template. We provide ready-made templates in all three languages that you can submit for approval straight away.
- 4
Turn on consent at checkout
Enable the messaging opt-in option in your Shopify checkout settings so the customer's consent is recorded before any template is sent.
Questions about this integration
Features you unlock
trtWhats
Let's build your next growth channel.
- Free 20-minute consultation with a WhatsApp specialist
- Number live in 24–72 hours once documents are ready
- Official Meta API with opt-in messaging and approved templates