Zid and WhatsApp Business integration
Zid is a Saudi platform for building online stores that lets merchants connect third-party apps through its app store and webhook notifications. trtWhats receives those notifications and turns them into WhatsApp messages for your customers and conversations for your team, with order details kept inside the thread.
Available from the growth plan
What syncs
Order and shipping updates
From confirmation to delivery, the customer gets a message on every status change, including the tracking number when the carrier provides one.
Compliant e-invoicing
An XML and PDF/A-3 invoice with a QR code is issued for each paid order under ZATCA phase-2 rules and delivered to the customer on WhatsApp.
Abandoned cart reminders
Send a single reminder or a short sequence, at the timing you choose, to recover orders that were never completed.
Customer sync
A contact is created on the first order and kept up to date with the customer's name, number and total spend.
Automatic answers on order status
The AI assistant answers 'where is my order?' by checking the live status in Zid, and hands over to an agent when needed.
Setup steps
- 1
Install the app from the Zid app store
In the Zid dashboard, open the app store, install trtWhats and grant read access to orders and customers.
- 2
Finish linking in trtWhats
Choose the WhatsApp number attached to this store and the default message language (Arabic or English).
- 3
Enable events and map templates
For each Zid event, pick the matching approved WhatsApp template. You can start from the templates we provide and adjust them.
- 4
Set up invoicing and test
Enter your business tax details, then place a test order to confirm that messages and the invoice arrive as expected.
Questions about this integration
Features you unlock
trtWhats
Let's build your next growth channel.
- Free 20-minute consultation with a WhatsApp specialist
- Number live in 24–72 hours once documents are ready
- Official Meta API with opt-in messaging and approved templates